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BIO

My Story

 With a decade of hands-on experience in the dynamic realm of product marketing, I am a seasoned marketing leader, well-versed in shaping and executing innovative strategies that drive business growth. My passion lies in developing compelling narratives that connect products to customers' needs, enhancing brand recognition and market presence. Throughout my career, I have successfully launched and positioned numerous products, optimizing go-to-market plans and fostering cross-functional collaboration to achieve outstanding results. I thrive on the challenges of the ever-evolving marketing landscape, and I'm committed to delivering exceptional value and sustainable success to any organization I'm part of. My professional KPI is converting fans into sales customers. From the origins of Facebook advertising in 2007 to launching the first promoted Snapchat lens at Nestle USA and introducing the first VR experience for Butterfinger, my digital marketing skillset is diverse and incomparable. With a strong background and diverse skill set, I'm confident in the creative ideas and successful solutions I bring to the table. Keep exploring my site to learn more information about me, and reach out directly with any questions.

PORTFOLIO

Explore and Enjoy

LEAD 2020
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LEAD Reel 2019
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MY SKILLS

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Image by David Hurley
Digital social media

SOCIAL MEDIA MANAGEMENT

Online Presence

Planning, implementing, managing and monitoring company's Social Media strategy in order to increase brand awareness, improve Marketing efforts and increase sales.

BRAND DEVELOPMENT

Raising the Bar

Brand identity is the personality of your business and a promise to your customers which helps to establish emotional connections.

PAID MEDIA

Sponsored Content Strategy

Paid media is an integral pillar of any successful digital marketing strategy. By reaching your target customers on the third-party platforms where they spend their time online, you and increase brand awareness, engage audiences where they are most receptive, and ultimately drive more sales and revenue.

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MY EXPERIENCE

Roles & Responsibilities

COMMERCIAL & MARKETING STRATEGY MANAGER, 
DISNEYLAND

January 2023 - Present 

At Disneyland, we create experiences that will last a lifetime. As a commercial and marketing strategist for the Disneyland Resort, I've helped craft and execute product strategy and bring critical audiences to the park. We continue to push the boundaries of entertainment and imagination with our commitment to essential audiences.

1. Personalization:

  • Audience Segmentation: Utilize audience insights to identify key segments of the local and domestic population, considering age, interests, and cultural backgrounds. Understand what motivates these groups to visit a theme park.

  • Customized Experiences: Develop tailored experiences, packages, and itineraries for each identified audience segment. For example, create packages for families with young children, thrill-seekers, cultural enthusiasts, and seniors. Each experience should cater to the specific needs and desires of the target group.

  • Multilingual Services: Recognize the diversity of your audience by offering multilingual support and guides to accommodate guests from various linguistic backgrounds.

2. Promotion:

  • Localized Marketing Campaigns: Craft marketing campaigns that resonate with the local and domestic audience segments. Highlight the unique features, attractions, or events that appeal to each group.

  • Collaborations with Local Influencers: Partner with local influencers and content creators with a strong following within the target audience segments. Their endorsements and content can help reach and engage potential visitors effectively.

  • Community Engagement: Engage with local communities through sponsorships, events, and partnerships. 

3. Product Development:

  • Cultural and Thematic Integration: Integrate the local culture and history into the park experience. Develop culturally relevant attractions, events, and food options to provide regional and domestic visitors with a sense of familiarity and pride.

  • Inclusive Attractions: Ensure the theme park is accessible and welcoming to guests of all abilities and backgrounds. Develop sensory-friendly options, wheelchair accessibility, and other features that promote inclusivity.

  • Seasonal and Themed Events: Plan seasonal and themed events that align with the interests and festivities of the local and domestic audience. For instance, host special celebrations for local holidays or cultural events.

 

By implementing this strategy, the theme park can better connect with diverse local and domestic audiences, making them feel valued and understood. This, in turn, will boost attendance and create a more inclusive and enjoyable experience for all who come to this happy place.

DIGITAL MARKETING MANAGER, 
NORDIC NATURALS

January 2021 - January 2023

Nordic Naturals is a leading nutraceutical company committed to delivering the world's safest and most effective nutrients essential to health.

⌨ Learn more about our products at: www.nordic.com   

 

As Digital Marketing Manager, I am accountable for leading a 4-person digital marketing team to oversee the development of all marketing, demand generation, and outreach initiatives that support the organization’s strategic goals.

 

To carry out my mandate, I direct the development of story-driven thought leadership content across all digital channels, including: web, social media, email, and video. 

Among my accomplishments, I have:

➥ Developed an integrated digital and social media strategy to convert customers in the highly competitive supplement market.

 

➥ Monitored campaigns to identify improvement opportunities, optimize the customer journey, and achieve established revenue, brand awareness, and KPI goals.

 

➥ Established efficient processes governing content development and campaign management that are standardized, scalable, and informed by industry best practices.

 

➥ Overhauled the paid social media strategy, launched consumer lookback groups, and developed targeted ads based to increase revenue by 30% in January 2022.

 

➥ Sourced, qualified, and selected values-aligned vendors, marketing agencies, and business partners. 

 

➥ Cultivated an up-to-date knowledge of digital marketing trends, audience needs, and industry dynamics.

 

➥ Managed and administered a $4MM digital marketing budget.

 

➥ Conducted deep dives into customer data to identify trends, insights, and opportunities to optimize marketing spend.

 

➥ Accelerated the organization’s progress toward its goal of $500MM in annual revenue; positioned the Nordic Naturals brand as a leader in its industry.

TEAM LEADER, DIGITAL CONTENT
NESTLE USA

May 2017 - January 2021

As Sr. Digital Content Manager, I managed a 4-person digital content development team to develop and execute an integrated digital and social media paid strategy for the highly competitive US market. 

⌨ Learn more about our products at: goodnesses.com

 

Here are some of the ways I’ve made positive contributions to business growth:

 

➥ Optimized the marketing funnel and drove sustained improvements to customer retention and conversion rates.

 

➥ Evolved the brand strategy, employing disruptive social and digital marketing initiatives to enhance the company’s digital presence.

 

➥ Conceptualized, tested, launched, and optimized social video original series, campaigns, and strategies in a dynamic and multidimensional capacity.

 

➥ Partnered across creative, brand, and organic social teams to develop narrative-driven content aligned with the broader brand strategy.

 

➥ Developed and tracked social video campaign KPIs measure progress toward goals and identify improvement opportunities.

 

➥ Routinely presented to senior leadership on key performance indicators and progress toward strategic goals.

 

➥ Managed $3MM in paid media opportunities.

 

➥ Facilitated over $1.6MM in avoided costs. 

MULTIMEDIA COMMUNITY SPECIALIST
NESTLE USA

May 2016 - May 2017

I joined Nestle USA in 2016, where I collaborated with third-party digital agencies as well as internal teams to develop a suite of social media campaigns for confection brands (including Butterfinger, Nestle Crunch, SweeTarts, and Wonka Candy).

 

Some of my key contributions include:

 

➥ Piloted paid content to promote and develop Nestle’s Digital Content Studio; scaled the team from 10 to 40 and enhanced the ROI of marketing spend.

 

➥ Collaborated with high-profile influencers – including musicians, athletes, corporations, and members of the press – to promote Nestle brands on social media.

 

➥ Ensured consistent messaging, brand language, and visual design across all marketing assets, platforms, and channels.

 

➥ Developed reports to track consumer engagement and campaign performance; leveraged KPI-based insights to optimize the social media strategy and support the decision-making process. 

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EDUCATION

My Studies

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MA UNIVERSITY OF SOUTHERN CALIFORNIA

2011 - 2013

M.A. Communication Management at the USC School for Communication and Journalism. Developed a quantitative research thesis on the proven methods to launch a successful Kickstarter campaign.

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BA UNIVERSITY OF SAN FRANCISCO

1999 - 2004

Bachelor of Arts in Media Studies with a minor in Ethnic Studies.

 “Creative without strategy is called 'art.' Creative with strategy is called 'advertising.'' 

Jef Richards

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